I can’t download the lesson.
Please make sure that you have enough disk space on your iPad and check your internet connection to ensure smooth downloads.
I tried to play a lesson but it hangs all the time.
Try to close other apps running in the background before trying the lessons again.
The app keeps crashing.
Please email us the following at firstname.lastname@example.org:
The type of device that you are using
Which version of iOS the iPad is updated to
Any particular lesson or lessons are crashing more often
I bought a 5-lesson pack but my child accidentally deleted the app. How do I get back the lessons that I've bought?
You can restore your purchases by tapping on the 4th button at the chapter select screen -> This allows you to restore previous purchases.
The app has no sound.
Please check that the iPad is not muted and the volume is not set to zero. Also, you can toggle on/off the background music with this button ->
Which iPad models are supported?
The app will work on iPad 3 & iPad mini onwards.
When will it be released on Android?
We currently do not have any announcements about an Android version, but it's in the works. Stay tuned!
FAQ (App Specific)
How old should my child be to use this app?
This app is aimed at children between 6 to 10, but would also be suitable for those outside that age range, depending on their foundational level of Chinese literacy.
How much does the app costs?
The app and first 5 lessons are downloadable for free. Subsequent lessons are currently priced at S$5.98 per block of 5 lessons (through in-app purchase).
Why can't I skip lessons, or download future lessons?
The lessons and curriculum are designed to be learned in chronological order. Hence, you can only proceed with a lesson after you've completed the previous one. It's the most effective way to learn with this programme!
I have two children in the family. Can each of them use the app on the same iPad?
Yes! The app supports up to 3 separate users, so each child can create their own account and just select the right account every time they start the app.
Can I track the learning progress of my child?
Yes! This button -> shows the cumulative average of all the scores for prior lessons completed, so it gives you a gauge of how your child is doing as he or she works through the programme. By the end of 40 lessons, this score gives a strong indication of how much the child has learned and absorbed.